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This categorization by Google is an error.\nWe have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google:\n\nTo report as a mistake:\n1.When you see the warning page, click “Details” at the bottom left.\n2.Click “Let us know”.\n3.Choose \"This site is safe\" and then press Submit.\n\nTo bypass the warning and access the portal:\n1.Click “Details”.\n2.Select “Visit this unsafe site”.\n\nWe will provide updates here as soon as more information is available.","created_at":"2025-09-22T01:34:36.794Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-22T01:34:36.794Z","display_at":"2025-09-22T01:34:36.794Z","deliver_notifications":true,"tweet_id":null,"id":"9p96xw6rm3gf","incident_id":"7h9ylyb532rt","custom_tweet":null,"affected_components":[{"code":"7gg9mb637ncm","name":"Australia Data Center - Sydney - Enterprise Portals (AU)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Enterprise Portals (AU)","created_at":"2020-08-06T18:04:45.483Z","updated_at":"2025-10-21T02:19:42.756Z","position":1,"description":"Enterprise Portals (AU Hosted)","showcase":false,"start_date":null,"id":"7gg9mb637ncm","page_id":"785q92tzcw2x","group_id":"2zp5mr69lh33"}]},{"name":"Incorrect Google Safe Browsing Classification on AU Domains","status":"resolved","created_at":"2025-09-16T00:41:10.096Z","updated_at":"2025-09-16T12:10:17.743Z","monitoring_at":"2025-09-16T00:41:10.168Z","resolved_at":"2025-09-16T12:10:17.727Z","impact":"minor","shortlink":"https://stspg.io/hw6jrhs4j04z","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-16T00:41:10.089Z","reminder_intervals":null,"id":"1jlpzywdl4jk","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"We have heard back from Google that our site was reviewed and found to contain no issues and the warnings have been removed. 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This categorization by Google is an error.\nWe have escalated this issue with Google as a matter of urgency. In the meantime, you can help by reporting this as a mistake directly to Google:\n\nTo report as a mistake:\n1.When you see the warning page, click “Details” at the bottom left.\n2.Click “Let us know”.\n3.Choose \"This site is safe\" and then press Submit.\n\nTo bypass the warning and access the portal:\n1.Click “Details”.\n2.Select “Visit this unsafe site”.\n\nWe will provide updates here as soon as more information is available.","created_at":"2025-09-16T00:41:10.168Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-16T00:41:10.168Z","display_at":"2025-09-16T00:41:10.168Z","deliver_notifications":true,"tweet_id":null,"id":"bxgd5f2ltgp6","incident_id":"1jlpzywdl4jk","custom_tweet":null,"affected_components":[{"code":"7gg9mb637ncm","name":"Australia Data Center - Sydney - Enterprise Portals (AU)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Enterprise Portals (AU)","created_at":"2020-08-06T18:04:45.483Z","updated_at":"2025-10-21T02:19:42.756Z","position":1,"description":"Enterprise Portals (AU Hosted)","showcase":false,"start_date":null,"id":"7gg9mb637ncm","page_id":"785q92tzcw2x","group_id":"2zp5mr69lh33"}]},{"name":"Microsoft Outlook Issue impacting SendSafely Add-in","status":"resolved","created_at":"2025-05-29T18:47:02.191Z","updated_at":"2025-06-16T20:29:30.834Z","monitoring_at":"2025-06-13T18:10:22.317Z","resolved_at":"2025-06-16T20:29:30.820Z","impact":"major","shortlink":"https://stspg.io/ml9tflgghn7j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-05-29T18:47:02.186Z","reminder_intervals":null,"id":"5qq4cfflq6wb","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"An update for our Outlook Add-in has been released and access to login has been restored.","created_at":"2025-06-16T20:29:30.820Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-16T20:29:30.820Z","display_at":"2025-06-16T20:29:30.820Z","deliver_notifications":true,"tweet_id":null,"id":"4l8q9rt3csbs","incident_id":"5qq4cfflq6wb","custom_tweet":null,"affected_components":[{"code":"7p0mb6x2ld30","name":"Platform Integrations (All Regions)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"An update for our Outlook Add-in has been released and access to login has been restored. While some features are unavailable, the ability to send secure files is restored.\n\nSendSafely’s documentation on the Outlook Add-in has been updated to reflect these changes:\nhttps://sendsafely.zendesk.com/hc/en-us/articles/24618218120077-The-new-SendSafely-Outlook-add-inhttps://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in\n\nPlease Note:  The SendSafely Outlook add-in must be installed by a Microsoft Administrator from the Microsoft 365 admin center. Installation instructions are available from Microsoft here.\nhttps://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide%C2%A0\n\nDue to recent Microsoft updates to the Outlook Add-in framework, the SendSafely Add-in for Outlook is only available and supported for use by Microsoft work and school accounts whose administrator has installed the add-in via the Microsoft 365 admin center.","created_at":"2025-06-13T18:10:22.317Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-13T18:10:22.317Z","display_at":"2025-06-13T18:10:22.317Z","deliver_notifications":true,"tweet_id":null,"id":"gl14h4sbd7hq","incident_id":"5qq4cfflq6wb","custom_tweet":null,"affected_components":[{"code":"7p0mb6x2ld30","name":"Platform Integrations (All Regions)","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"On May 29, 2025, SendSafely became aware of an issue affecting Microsoft Outlook.  This issue appears to be affecting multiple 3rd party vendor applications and may impact the functionality of our new SendSafely Outlook add-in. As such we’ve temporarily disabled the SendSafely Outlook add-in for all users as we investigate.\n\nNote - The legacy SendSafely plugin for Outlook Classic is not impacted by this Microsoft issue.  To understand what version you are using refer to this Help Center Article: https://sendsafely.zendesk.com/hc/en-us/articles/24944812327437-SendSafely-for-Outlook-Legacy-Plug-in-vs-New-Outlook-for-Web-add-in","created_at":"2025-05-29T18:47:02.270Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-29T18:47:02.270Z","display_at":"2025-05-29T18:47:02.270Z","deliver_notifications":true,"tweet_id":null,"id":"w47r49dq07w9","incident_id":"5qq4cfflq6wb","custom_tweet":null,"affected_components":[{"code":"7p0mb6x2ld30","name":"Platform Integrations (All Regions)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Platform Integrations (All Regions)","created_at":"2021-10-26T17:42:02.126Z","updated_at":"2025-10-21T02:19:42.847Z","position":9,"description":"Outlook Plug-in, Chrome Extension / Gmail Integration, HelpDesk Apps (Zendesk, Service Cloud, Freshdesk)","showcase":false,"start_date":"2021-09-26T00:00:00.000Z","id":"7p0mb6x2ld30","page_id":"785q92tzcw2x","group_id":null}]},{"name":"Service Disruption affecting SendSafely packages","status":"resolved","created_at":"2025-04-17T17:50:20.000Z","updated_at":"2025-04-17T18:10:45.154Z","monitoring_at":null,"resolved_at":"2025-04-17T18:10:45.136Z","impact":"major","shortlink":"https://stspg.io/99gl174xqqh3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-17T17:50:20.000Z","reminder_intervals":null,"id":"stcd43tntgbl","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"All package's have been returned to the correct state.","created_at":"2025-04-17T18:10:45.136Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-17T18:10:45.136Z","display_at":"2025-04-17T18:10:45.136Z","deliver_notifications":true,"tweet_id":null,"id":"gwnzfb7hpvvk","incident_id":"stcd43tntgbl","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"partial_outage","new_status":"operational"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"partial_outage","new_status":"operational"},{"code":"p9q5xsldtn0h","name":"US Data Center - N. Virginia - API (US)","old_status":"partial_outage","new_status":"operational"},{"code":"9ncfqpj06dnp","name":"US Data Center - N. Virginia - Serverless Gateway (US)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"SendSafely identified an issue with some packages that caused the packages to expire early. A fix has been released to resolve this, and the team is working to restore the correct state of packages.","created_at":"2025-04-17T17:50:20.617Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-17T18:04:44.976Z","display_at":"2025-04-17T17:50:20.000Z","deliver_notifications":true,"tweet_id":null,"id":"shgp7qkffrkg","incident_id":"stcd43tntgbl","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"operational","new_status":"partial_outage"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"operational","new_status":"partial_outage"},{"code":"p9q5xsldtn0h","name":"US Data Center - N. Virginia - API (US)","old_status":"operational","new_status":"partial_outage"},{"code":"9ncfqpj06dnp","name":"US Data Center - N. Virginia - Serverless Gateway (US)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Public Website","created_at":"2019-04-18T23:14:06.261Z","updated_at":"2025-12-09T18:58:16.942Z","position":1,"description":"US Hosted Website and Portal for Free/Basic/Pro Users","showcase":false,"start_date":null,"id":"2z4sgfzt18ch","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"Enterprise Portals (US)","created_at":"2020-08-06T18:05:58.360Z","updated_at":"2025-12-09T18:58:16.959Z","position":2,"description":"Enterprise Portals (US Hosted)","showcase":false,"start_date":null,"id":"7vxrbs111k0d","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"API (US)","created_at":"2019-04-18T23:11:04.289Z","updated_at":"2025-10-21T02:19:42.811Z","position":3,"description":"API Access for US Hosted Enterprise Portals","showcase":false,"start_date":null,"id":"p9q5xsldtn0h","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"Serverless Gateway (US)","created_at":"2020-08-06T18:12:34.137Z","updated_at":"2025-10-21T02:19:42.835Z","position":4,"description":"Hosted Serverless Gateway for US Customers","showcase":false,"start_date":null,"id":"9ncfqpj06dnp","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"}]},{"name":"Service Degradation affecting SendSafely Users","status":"resolved","created_at":"2025-03-20T18:34:41.512Z","updated_at":"2025-03-20T19:23:07.695Z","monitoring_at":"2025-03-20T18:34:41.678Z","resolved_at":"2025-03-20T19:23:07.680Z","impact":"minor","shortlink":"https://stspg.io/v0qt57q2s025","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-03-20T18:34:41.498Z","reminder_intervals":null,"id":"cb6s5j8mygd3","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"Customers report a return to normal operation around 2:30 EST","created_at":"2025-03-20T19:23:07.680Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-20T19:23:07.680Z","display_at":"2025-03-20T19:23:07.680Z","deliver_notifications":true,"tweet_id":null,"id":"29c5ympssr8p","incident_id":"cb6s5j8mygd3","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"degraded_performance","new_status":"operational"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"degraded_performance","new_status":"operational"},{"code":"p9q5xsldtn0h","name":"US Data Center - N. Virginia - API (US)","old_status":"degraded_performance","new_status":"operational"},{"code":"9ncfqpj06dnp","name":"US Data Center - N. Virginia - Serverless Gateway (US)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of SendSafely Packages. \n\nWe are working on a fix and expect to have these services fully restored soon.","created_at":"2025-03-20T18:34:41.678Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-20T18:34:41.678Z","display_at":"2025-03-20T18:34:41.678Z","deliver_notifications":false,"tweet_id":null,"id":"r53cqvpc0xg3","incident_id":"cb6s5j8mygd3","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"operational","new_status":"degraded_performance"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"operational","new_status":"degraded_performance"},{"code":"p9q5xsldtn0h","name":"US Data Center - N. Virginia - API (US)","old_status":"operational","new_status":"degraded_performance"},{"code":"9ncfqpj06dnp","name":"US Data Center - N. Virginia - Serverless Gateway (US)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Public Website","created_at":"2019-04-18T23:14:06.261Z","updated_at":"2025-12-09T18:58:16.942Z","position":1,"description":"US Hosted Website and Portal for Free/Basic/Pro Users","showcase":false,"start_date":null,"id":"2z4sgfzt18ch","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"Enterprise Portals (US)","created_at":"2020-08-06T18:05:58.360Z","updated_at":"2025-12-09T18:58:16.959Z","position":2,"description":"Enterprise Portals (US Hosted)","showcase":false,"start_date":null,"id":"7vxrbs111k0d","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"API (US)","created_at":"2019-04-18T23:11:04.289Z","updated_at":"2025-10-21T02:19:42.811Z","position":3,"description":"API Access for US Hosted Enterprise Portals","showcase":false,"start_date":null,"id":"p9q5xsldtn0h","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"Serverless Gateway (US)","created_at":"2020-08-06T18:12:34.137Z","updated_at":"2025-10-21T02:19:42.835Z","position":4,"description":"Hosted Serverless Gateway for US Customers","showcase":false,"start_date":null,"id":"9ncfqpj06dnp","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"}]},{"name":"Service Disruption affecting SendSafely Users in the AU","status":"resolved","created_at":"2024-07-11T01:00:00.000Z","updated_at":"2024-07-11T14:05:42.065Z","monitoring_at":null,"resolved_at":"2024-07-11T01:00:00.000Z","impact":"none","shortlink":"https://stspg.io/kzjrcs3km44k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-07-11T14:05:42.016Z","reminder_intervals":null,"id":"6qxbr3tw6wdz","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"A service disruption in our AWS infrastructure resulted in connectivity errors for some customers hosted in our Australian data center between 6:19 PM PDT and 7:36 PM PDT. Normal service has since been restored for all AU customers.","created_at":"2024-07-11T14:05:42.056Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-11T14:05:42.056Z","display_at":"2024-07-11T01:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"l7cytbmrryjn","incident_id":"6qxbr3tw6wdz","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Email Sending Outage","status":"resolved","created_at":"2024-07-07T22:33:31.541Z","updated_at":"2024-07-08T02:01:39.120Z","monitoring_at":null,"resolved_at":"2024-07-08T02:01:39.109Z","impact":"major","shortlink":"https://stspg.io/2s935c1lyv1s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-07-07T22:33:31.531Z","reminder_intervals":null,"id":"3ffy2y8zxykx","page_id":"785q92tzcw2x","incident_updates":[{"status":"resolved","body":"This incident has been resolved and mail is sending as expected.","created_at":"2024-07-08T02:01:39.109Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-08T02:01:39.109Z","display_at":"2024-07-08T02:01:39.109Z","deliver_notifications":true,"tweet_id":null,"id":"mfjrqm97t35b","incident_id":"3ffy2y8zxykx","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"partial_outage","new_status":"operational"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are aware that US hosted customers are currently impacted by an outage affecting the deliverability of automated emails. We have identified the cause of the issue and are working to remediate. \n\nThe outage began at approximately 7/7/2024 4:00 AM UTC.","created_at":"2024-07-07T22:33:31.647Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-07-07T22:33:31.647Z","display_at":"2024-07-07T22:33:31.647Z","deliver_notifications":true,"tweet_id":null,"id":"wr2bsnj97220","incident_id":"3ffy2y8zxykx","custom_tweet":null,"affected_components":[{"code":"2z4sgfzt18ch","name":"US Data Center - N. Virginia - Public Website","old_status":"operational","new_status":"partial_outage"},{"code":"7vxrbs111k0d","name":"US Data Center - N. Virginia - Enterprise Portals (US)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Public Website","created_at":"2019-04-18T23:14:06.261Z","updated_at":"2025-12-09T18:58:16.942Z","position":1,"description":"US Hosted Website and Portal for Free/Basic/Pro Users","showcase":false,"start_date":null,"id":"2z4sgfzt18ch","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"},{"status":"operational","name":"Enterprise Portals (US)","created_at":"2020-08-06T18:05:58.360Z","updated_at":"2025-12-09T18:58:16.959Z","position":2,"description":"Enterprise Portals (US Hosted)","showcase":false,"start_date":null,"id":"7vxrbs111k0d","page_id":"785q92tzcw2x","group_id":"v2131t4r8n4d"}]}]
}