tag:sendsafely.statuspage.io,2005:/historySendSafely Status - Incident History2024-03-19T00:29:48ZSendSafelytag:sendsafely.statuspage.io,2005:Incident/175637242023-06-13T21:42:00Z2023-06-13T21:42:00ZService Degradation affecting SendSafely Users<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Monitoring</strong> - Due to the larger AWS outage today, some customers may have experienced an elevated number of timeout issues to US hosted web portals. <br /><br />We are monitoring the issue with AWS and our service.</p>tag:sendsafely.statuspage.io,2005:Incident/166901812023-03-29T17:30:00Z2023-03-29T19:04:49ZService Degradation affecting SendSafely Users<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Resolved</strong> - Some customers may have experienced an elevated number of timeout issues to US hosted web portals from 1:40-1:48 PM EST. This service disruption has been resolved.</p>tag:sendsafely.statuspage.io,2005:Incident/105948002022-07-15T20:15:18Z2022-07-15T20:15:18ZService issues affecting SendSafely users<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Monitoring</strong> - SendSafely is currently investigating reports of service degradation for some US customers. We believe the issue has been resolved but will continue to monitor the situation.</p>tag:sendsafely.statuspage.io,2005:Incident/97848672022-04-14T21:06:18Z2022-04-14T21:06:18ZService issues affecting SendSafely users<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:06</var> UTC</small><br><strong>Resolved</strong> - The issue affecting certain backend services, including delivery of Workspace email notifications has been resolved. As a result of the issue, some users may have seen delays in notification delivery from April 14, 2022, 20:05 UTC until April 14, 2022, 21:00 UTC.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>20:05</var> UTC</small><br><strong>Identified</strong> - SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of Workspace email notifications. We are working on a fix and expect to have these services fully restored soon.</p>tag:sendsafely.statuspage.io,2005:Incident/96791322022-03-31T16:30:00Z2022-03-31T19:25:56ZService Degradation affecting SendSafely Users in the AU<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Resolved</strong> - A routine database server update resulted in unexpected downtime for some customers hosted in our Australian data center between 3:30 AM ACT and 5:15 AM ACT. Normal service has since been restored for all AU customers.</p>tag:sendsafely.statuspage.io,2005:Incident/94630032022-03-04T19:11:49Z2022-03-04T19:13:15ZService issues affecting SendSafely users<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:11</var> UTC</small><br><strong>Resolved</strong> - The issue affecting certain backend services, including delivery of Workspace email notifications has been resolved. As a result of the issue, some users may have seen delays in notification delivery from March 4, 2022, 15:00 UTC until March 4, 2022, 19:00 UTC.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Identified</strong> - SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of Workspace email notifications. We are working on a fix and expect to have these services fully restored soon.</p>tag:sendsafely.statuspage.io,2005:Incident/87825152021-12-07T22:00:22Z2021-12-08T00:19:01ZIntermittent issues affecting SendSafely uploads<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Monitoring</strong> - As of 21:20 UTC we are no longer seeing any file-upload errors related to Amazon S3. We will continue to monitor the system for any unusual errors.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the AWS US-East-1 outage that is causing intermittent issues for some US users related to file uploads. Real-time updates from AWS are being posted directly on the AWS Status Page: https://status.aws.amazon.com/</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Identified</strong> - Some US customers may be experiencing intermittent errors related to file uploads. The root cause of the issue appears to be related to an ongoing service outage with Amazon AWS (S3). We are monitoring the situation and will post updates to this page as we learn more.</p>tag:sendsafely.statuspage.io,2005:Incident/86616832021-11-22T16:43:23Z2021-11-22T16:43:23ZWorkspace Email Notification Outage (US)<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - The issue affecting Workspace email notifications for US Enterprise Users has been resolved. As a result of the issue, some users may have seen delays in notification delivery from Nov 19, 2021 23:20 EST until Nov 20, 2021 16:40 EST.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is currently impacting Workspace email notifications for US Enterprise Users. We are working on a fix and expect to have notifications restored shortly.</p>tag:sendsafely.statuspage.io,2005:Incident/83205722021-10-27T17:25:50Z2021-10-27T17:25:50ZError in the SendSafely Chrome Extension<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Resolved</strong> - SendSafely has published a new version of the SendSafely Extension to the Chrome Web Store. <br />The extension automatically updates, so please verify that your version is now v1.6.13 when on the "Configure Settings" tab.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Identified</strong> - SendSafely has identified the root cause of the issue using sending secure packages using the SendSafely Chrome Extension. We have learned from Google that a recent change to their Gmail interface causes our solution to not read some properties correctly.<br /><br />The scheduled release date for this change is November 8, 2021, however, customers that have opted into Google’s “Rapid Release” rollout started obtaining this update on October 20, 2021. More information on the update that is causing this issue can be found here: https://workspaceupdates.googleblog.com/2021/10/visual-updates-for-composing-email-in-gmail.html<br /><br />SendSafely is working urgently to solution this change ourselves, and with the help of google.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of an error in the SendSafely Chrome Extension - Gmail integration. <br /><br />A subset of users are receiving the message "You must include at least one To or Cc recipient" when attempting to send an encrypted email via Gmail. Our engineers are working on this as a top priority. We will post updates here as they become available.</p>tag:sendsafely.statuspage.io,2005:Incident/82323122021-10-14T23:09:47Z2021-10-14T23:09:47ZService issues affecting SendSafely Users<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Resolved</strong> - We have resolved an issue that was discovered earlier today which impacted the "download all" feature of the SendSafely web portal. Users who experienced problems downloading files earlier today should try again as the issue has now been resolved.</p>tag:sendsafely.statuspage.io,2005:Incident/80552542021-09-22T13:30:56Z2021-09-22T13:56:58ZWorkspace Email Notification Outage<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Resolved</strong> - On 9/22/2021 there was an intermittent outage related to Workspace email notifications between 5:00 AM - 9:30 AM EST<br /><br />As a result, some customers may not have been notified of new Workspace activity. Package delivery was not impacted during this time, and any packages uploaded will be available to view in the Workspace.</p>tag:sendsafely.statuspage.io,2005:Incident/79828462021-09-13T13:45:59Z2021-09-13T13:45:59ZService issues affecting SendSafely Users<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Resolved</strong> - We investigated and resolved a service issue impacting users in certain US hosted web portals between 9:00 AM EDT and 9:29 AM EDT. <br /><br />All systems are operational.</p>tag:sendsafely.statuspage.io,2005:Incident/72754612021-06-18T01:10:23Z2021-06-18T01:13:40ZService issues affecting SendSafely Users<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting SendSafely customers has been resolved.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored to impacted customers and we are monitoring.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating a service issue impacting users in certain US hosted web portals. Updates will be provided here as more information becomes available.</p>tag:sendsafely.statuspage.io,2005:Incident/67866752021-04-19T18:11:53Z2021-04-19T18:11:53ZSendSafely Zendesk Help Center Portal Widget - Failure to load<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and SendSafely widget functionality has been restored to the Zendesk Help Center "Submit a Request" form. We are closely monitoring performance.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. As a temporary update we have disabled the SendSafely Zendesk attachment widget so that ticket submissions can be made. Any ticket attachments will be submitted using standard Zendesk attachment functionality.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue related to the SendSafely file upload widget embedded in the Zendesk Help Center "Submit a Request" form causing this page not to load. Updates will be posted to this page.</p>tag:sendsafely.statuspage.io,2005:Incident/67616392021-04-15T22:01:06Z2021-04-15T22:01:06ZService issues affecting SendSafely Users<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting SendSafely customers has been resolved. Service was fully restored at 21:26 UTC and no additional issues have been reported.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored to impacted customers and we are monitoring.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Identified</strong> - We have identified the cause of the availability issues affecting certain SendSafely users and are restoring service. Some customers may still be experiencing intermittent issues.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating a service issue impacting users in certain US hosted web portals. Updates will be provided here as more information becomes available.</p>tag:sendsafely.statuspage.io,2005:Incident/64069602021-02-26T16:50:30Z2021-02-26T16:50:30ZSMS Delivery Delays<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Resolved</strong> - The issue with delivery of SMS verification codes has now been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Identified</strong> - SMS delivery of verification codes for some customers may be delayed due to a temporary issue with one of our SMS service providers. <br />We are monitoring the situation and will post updates as they become available.<br /><br />Further information about this specific outage is available here: https://status.twilio.com/</p>tag:sendsafely.statuspage.io,2005:Incident/62556712021-02-12T22:00:52Z2021-02-12T23:11:33ZService Degradation affecting SendSafely Users in the US<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored to normal levels for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of service degradation on certain US based portals. We will provide more information once we identify the root cause of the issue.</p>tag:sendsafely.statuspage.io,2005:Incident/60159552021-01-13T20:40:12Z2021-01-13T20:40:12ZService Degradation affecting SendSafely Users in the US<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Resolved</strong> - The service degradation affecting some US customers has been resolved.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored to normal levels for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>18:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of service degradation on certain US based portals. We will provide more information once we identify the root cause of the issue.</p>tag:sendsafely.statuspage.io,2005:Incident/54903692020-10-27T15:30:00Z2020-11-04T21:16:43ZDropzone Connector Notification Outage<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Resolved</strong> - On 10/27/2020 there was a partial outage related to Dropzone Connector notifications between 11:20AM - 3:00PM EST due. As a result, some customers may not have been notified of new Dropzone uploads during this time window. In most cases, uploaded files should still be accessible via the History > Received Items page by Dropzone Recipients when logged into SendSafely using a trusted browser.</p>tag:sendsafely.statuspage.io,2005:Incident/49939832020-09-01T16:01:40Z2020-09-01T16:01:40ZService Degradation affecting SendSafely Users in the EU<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting SendSafely EU customers has been resolved. Service was fully restored at 15:06 UTC and no additional issues have been reported.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored for EU customers. We are closely monitoring the affected systems for any further degradation.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.</p>tag:sendsafely.statuspage.io,2005:Incident/31516382019-10-28T10:10:10Z2019-10-28T10:29:46ZPartial outage impacting EU customers<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting EU customers has been resolved. Service was fully restored at 10:10 UTC and no additional issues have been reported.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Identified</strong> - We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.</p>tag:sendsafely.statuspage.io,2005:Incident/31098662019-10-16T12:35:02Z2019-10-16T12:52:19ZPartial Outage impacting EU based customers<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting EU customers has been resolved. No additional issues have been reported and we are continuing to monitor operations.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.</p>tag:sendsafely.statuspage.io,2005:Incident/26482072019-07-03T10:05:05Z2019-07-03T13:29:14ZService Disruption affecting EU Customers<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Resolved</strong> - 08:45 GMT - We are currently investigating an elevated number of errors occurring on EU hosted web portals. We will provide more information once we identify the root cause of the issue.
<br />
<br />08:55 GMT - We have identified an issue that is causing an elevated number of errors for EU customers. We are currently working to correct the issue.
<br />
<br />09:25 GMT - We are in the process of correcting the issue that is affecting EU customers. We expect to have service restored for all customers shortly.
<br />
<br />10:05 GMT - Service has been restored for all EU customers. We will continue to monitor the issue to ensure that all systems remain fully operational.</p>tag:sendsafely.statuspage.io,2005:Incident/23380282019-04-19T01:08:36Z2019-04-19T01:08:36ZService Degradation affecting Website Users in US Data Center<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Resolved</strong> - The service disruption affecting US customers has been resolved. Service was fully restored at 19:18 UTC and no additional issues have been reported.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>19:18</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Identified</strong> - We have identified the issue causing service degradation affecting US customers and are working to restore service.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an elevated number of timeout issues affecting browser connections to US hosted web portals. We will provide more information once we identify the root cause of the issue.</p>